This noncredit, competency-based education program is designed to prepare working adults with the skills needed to transition into a career in Customer Relationship Management (CRM) Platform Administration. The program will cover concepts and skills found in an industry-recognized CRM administrator certification exam, as well as practical skills necessary for their transition into a new career upon program completion. In this program, students will learn how to use, configure, monitor, customize, and secure a CRM platform. Students will gain an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, students will learn best practices for working in a distributed team, effective communication skills for workplace interactions, and techniques to navigate the job interview process. After completing the CRM Platform Administration program, you will receive a Calbright College Certificate of Competency and be eligible to earn an industry-recognized Salesforce Certified Administrator credential.

1. Skills and tools for working as an individual contributor within a distributed team.
2. How to apply practical understanding of CRM platform functionality
3. How to plan and implement CRM customizations and configurations.