Certificate of Achievement in Basic IT Operations Essentials
Monterey Peninsula College
Monterey, CA
This certificate of achievement has been designed with input from an industry partner. The purpose of this certificate is to develop the knowledge and skills necessary to execute essential IT operations. Upon completion of these courses, the student will have the skills necessary to be able to acquire either an entry-level help desk position at the beginning of their career, or a mid-level position, if they have existing relevant business operations experience within the organization. In addition, students who complete the certificate will be prepared to sit for the following industry-recognized certifications: CompTIA Security+, Project+, and ITIL v4.
Program Learning Outcomes:
Upon successful completion of the program, students will be able to:
๐ธ Identify areas of Information Technology field, and how they relate to each other and support business.
๐ธ Apply basic project management techniques and obtain the Project+ industry certification.
๐ธ Apply ITIL techniques for managing IT processes and delivering value to business, while gaining knowledge necessary to acquire the ITIL Foundation industry certification.
๐ธ Use cyber security knowledge and tools to assure a secure computing environment in their organization, while also preparing for the Security+ industry certification.