The Industry Exam Preparation Certificate of Completion is a noncredit certificate designed to support the attainment of an industry standard certificate such as a Microsoft Office Specialist (MOS) or Intuit QuickBooks Certified User (QBCU). Students will complete real-world simulated projects using testing software in one selected core area such as: Microsoft Word, Excel, PowerPoint, Access, Outlook, or Intuit QuickBooks. Students will analyze real-world business problems and then apply appropriate solutions using training and testing software. Once credentialed, students will document their industry certification in professional online platforms and/or in their resume. Upon successful certification students will be employable as administrative support and as administrative support supervisors or managers. May be offered in distance-learning format.

PROGRAM OUTCOMES

UPON SUCCESSFUL COMPLETION OF THIS PROGRAM, STUDENTS SHOULD BE PREPARED TO:

🗸 Create and monitor training and testing accounts.
🗸 Demonstrate the knowledge, skills, and abilities specific to the industry certification.
🗸 Pass industry certification exam.

The Digital Literacy Certificate of Competency in digital literacy is a noncredit certificate designed to accompany courses that prepare students for the workforce. The noncredit courses needed for completion introduce students to basic computer skills, library research, and web-based resources.

Program Learning Outcomes

- Demonstrate and apply basic computer technology skills necessary for the completion of college courses work, including basic file management, email, document creation, use of library tools, use of Microsoft Words for document creation, and Internet research.
- Apply basic technology skills to identify, locate, retrieve, evaluate, and use a variety reliable information sources, both print and electronic, for specific college courses or course-related work. understand and employ conventions of acknowledge the work of others.
 

In the Customer Relationship Management (CRM) Certificate of Achievement program, students will learn to navigate and customize customer relationship management platforms for business. In addition, there are required courses in customer service/human relations, professional email management, records and information management, advanced spreadsheets, and social media for business. May be offered in a distance-learning format.

Program Learning Outcomes

🗸 Work productively as a team member with people of diverse experiences and backgrounds in a workplace environment.
🗸 Communicate competently in support of a business office, including managing customer relationships, information, and records.
🗸 Use the Internet, a wide variety of current and emerging computer applications and standard business procedures to compute, analyze business performance, and solve problems.

The Computer Proficiency Skills Certificate introduces beginning computer skills in professional keyboarding, document, spreadsheet, presentation, and website creation, as well as web and computer system basics. This certificate provides skills necessary for academic success and a springboard into a wide variety of careers requiring office skills.

Program Learning Outcomes

🗸 Productively work as a team member with people of diverse experiences and backgrounds in a workplace environment.
🗸 Demonstrate entry-level professional computer skills, including the use of word processing, spreadsheet, Internet research, e-mail, simple web page development, and keyboarding.

The Computer Lab Support Assistant Certificate of Completion is a noncredit certificate designed to prepare students to support peers learning customer service, basic office skills, time-management, office procedures, interoffice, and interpersonal relations. Students prepare for tutoring and lab support positions as well as careers in customer support, office work, reception, technical support, and business focused technical support such as web and graphic design.

Program Learning Outcomes

🗸 Demonstrate knowledge of customer service, basic office skills, time-management, interoffice and interpersonal relations, and teamwork.
🗸 Demonstrate knowledge of methods for tutoring students for student support.

The Computer Applications/Business Technology Certificate of Achievement covers a wide range of technology and hands-on business skills used in offices of businesses and organizations. Students in this program acquire beginning to advanced skills in production and use of professional documents, spreadsheets, presentations, and databases, as well as professional-level skills in customer service, customer relationship management (CRM), records and information management, business communication and writing, and social media for business. Career opportunities include office support and administration jobs in a wide variety of industries from corporate, nonprofit, and small businesses, to education and government offices.
 

This certificate when combined with general education requirements leads to a Computer Applications/Business Technology Associate in Science degree.

Program Learning Outcomes

🗸 Productively work as a team member with people of diverse experiences and backgrounds in a workplace environment.
🗸 Competently communicate in support of a business office, including production and design of complex electronic and paper-based correspondence and documents.
🗸 Use the Internet, a wide variety of current and emerging computer applications, and standard business procedures to compute, analyze business performance, and solve problems.
🗸 Actively assist in implementing general office procedures, including records management.
🗸 Demonstrate high and efficient qualities of self‐management and self‐awareness in terms of workplace responsibility and productivity.
🗸 Demonstrate the ability to competently use a wide variety of office equipment, including computers, peripherals, and non‐computerized office machines.

With the Business Information Worker Level II Certificate of Achievement, students will gain advanced skills in effective presentations, advanced spreadsheets, QuickBooks, using databases, managing physical and electronic records, and an introduction to Customer Relationship Management (CRM) platforms. Students can boost their office assistant and office management skills gained in the workplace or through the Business Information Worker Level I certificate program. May be offered in a distance-learning format.

Program Learning Outcomes

🗸 Productively work as a team member with people of diverse experiences and backgrounds in a workplace environment.
🗸  Use the Internet, a wide variety of current and emerging computer applications and standard business procedures to compute, analyze business performance, and solve problems.
🗸  Actively assist in implementing general office procedures, including records management.
🗸 Demonstrate high and efficient qualities of self-management and self-awareness in terms of workplace responsibility and productivity.

The Business Information Worker Certificate of Achievement prepares students for entry-level careers in business and professional workplace settings.

Program Learning Outcomes
- Productively work as a team member with people of diverse experiences and backgrounds in a workplace environment.
- Competently communicate in support of a business office, including production and design of complex electronic and paper-based correspondence and documents.
- Use the Internet, a wide variety of current and emerging computer applications and standard business procedures to compute, analyze business performance, and solve problems.
- Actively assist in implementing general office procedures, including records management.
- Demonstrate high and efficient qualities of self-management and self-awareness in terms of workplace responsibility and productivity.
- Demonstrate the ability to competently use a wide variety of office equipment, including computers, peripherals, and non-computerized office machines.

The Beginning Technology Skills Certificate of Completion is designed to assist students in courses that prepare them for the workforce. The noncredit courses needed for completion introduce students to beginning computer technology skills in a supportive, self-paced computer lab environment.

Program Learning Outcomes

🗸 Apply fundamental and beginning computer technology skills necessary for the basic operation of a printer and a desktop computer, including opening and closing programs, and saving files in a variety of locations.
🗸 Demonstrate awareness of current human and technology resources available to students in the Aptos and/or Watsonville Computer Technology Center (CTC).

The Administrative Support Certificate of Achievement covers essential office skills for every workplace. Students in this program acquire beginning to advanced skills in production and use of professional documents, spreadsheets, presentations, and databases, as well as beginning skills in customer service, customer relationship management (CRM), records and information management, and participate in a work internship. Career opportunities include office support jobs such as clerks, administrative assistants, and company service representatives in a wide variety of industries from corporate, nonprofit, and small businesses, to education and government offices.

PROGRAM OUTCOMES

🗸 Productively work as a team member with people of diverse experiences and backgrounds in a workplace environment.
🗸 Competently communicate in support of a business office, including production and design of complex electronic and paper‐based correspondence and documents.
🗸 Actively assist in implementing general office procedures, including records management.
🗸 Demonstrate high and efficient qualities of self‐management and self‐awareness in terms of workplace responsibility and productivity.
🗸 Demonstrate the ability to competently use a wide variety of office equipment, including computers, peripherals, and non‐computerized office machines.