This certificate includes general topics in the field of computer programming, including but not limited to, programming language, the use of an operating system, and the translation of a problem statement into a generic program solution. Programming language-specific topics include syntax, program structuring, language constructs and proper programming methods.
This programming certificate enables people who are already in the information technology or computer fields to develop or supplement their skills with the experience of an additional programming language.

Student Learning Outcomes
✔  apply techniques of structured programming.
✔  design programs using object-oriented methodology.
✔  analyze problems related to computer programming.
✔  design algorithms to solve problems related to programming.
✔  develop specifications of an information system based on requirements.
✔  compare alternative implementations of programmed solutions using a variety of criteria.
✔  describe how programming fits in the context of the development of an information system.

The CIS: Computer Networking Management certificate provides instruction for entry-level and IT professionals aiming for skill enhancement on the specific knowledge and skills required to master one of three industry standard network technologies:
✔ Microsoft Windows networking concentration, focusing on preparing for the Microsoft Certified Systems Engineer (MCSE) and/or the Microsoft Certified Systems Administrator (MCSA) certification.
✔ Linux/Unix networking concentration, focusing on preparing for the administration of commercial Linux/Unix servers and network environments.
✔ Cisco router and network administration concentration, which covers all the objectives of the Cisco Certified Network Associate (CCNA) certification exam.

Student Learning Outcomes
✔  demonstrate competency in basic Microsoft Windows and Linux operating system terminology, command line interface commands, account management, and file management and storage.
✔  define networking terminology, protocols, industry standard models, and best practices for configuring network operating system services.
✔  configure and implement basic data security methods for protecting servers, workstations and networks from unauthorized access.
✔  evaluate and demonstrate basic procedures for troubleshooting and replacing field replaceable components in microcomputers.
✔  implement, evaluate and troubleshoot a transmission control protocol/internet protocol (TCP/IP) addressing scheme.
✔  define, implement, evaluate and troubleshoot the most common utilities and protocols of the TCP/IP suite.
✔  CISCO CONCENTRATION:
✔  design, evaluate, construct and implement a routed network using TCP/IP and industry standard routing protocols and state of the technology routing equipment, in a wired or wireless configuration.
✔  design, evaluate, construct and implement a multilayer switching network using switching protocols, such as Ethernet, in a wired or wireless configuration.
✔  design, install and test Wide Area Network (WAN) connectivity solutions.
✔  design and evaluate basic security and access solutions in a switched or routed LAN or WAN.
✔  evaluate, specify, and install various types of network media.
✔  LINUX/UNIX CONCENTRATION:
✔  install, configure, monitor, manage, backup, and customize a Linux server.
✔  design, evaluate and implement and troubleshoot typical Linux server services in the areas of user accounts and security, printing, web server, telnet server, firewall, email server, domain name service, dynamic host configuration protocol, network file system, and Microsoft Windows compatibility.
✔  WINDOWS CONCENTRATION:
✔  install, configure, monitor, manage, backup, and customize a Microsoft Windows server.
✔  design, construct and apply group policies and NTFS file system permissions to secure files and network resources.
✔  design, construct and troubleshoot a Microsoft Active Directory network using Microsoft workstation and server operating systems.

The Advanced Proficiency Program recognizes attainment of English language abilities to an advanced-low level of English in listening, speaking, reading, writing, and grammar skills. It demonstrates achievement of skills used in academic courses at the community college level as well as in the workplace community.

Student Learning Outcomes

Upon completion of this program, the student will be able to:

✔ recognize cultural practices common to workplace situations in the United States.

✔ demonstrate communication skills necessary in the workplace.

✔ employ a variety of active reading strategies and adjust reading speed appropriately to address a full range of reading tasks including reading for inferences and bias.

✔ analyze and evaluate a variety of texts.

✔ cite outside sources correctly by using quotations, paraphrases, and summaries in writing assignments.

✔ compose and edit clear, well-developed, and organized essays on academic topics.

✔ revise and edit to achieve clarity of ideas and correctness of grammar, punctuation, and mechanics.

✔ use a variety of sentence types with sophisticated logical connectors.

This certificate provides training in clerical procedures for entry-level office positions.
Typical career opportunities are entry-level clerical positions.

Student Learning Outcomes
✔  perform keyboarding tasks successfully and competently in the workplace.
✔  solve business problems using current business technology and software applications.
✔  appropriately apply rules and procedures for the business environment.
✔  produce job search documents and demonstrate job search skills.

This certificate offers preparation as an independent entrepreneur providing administrative, creative, and technical services to clients in virtual environments. This emerging profession encourages working from home.
Typical career opportunities include administrative professional, executive and/or personal assistant, real estate virtual assistant, online assistant, meeting planner, travel planner, desktop publisher, graphic designer, clerical recruiter, newsletter editor, virtual meetings organizer, and virtual office assistant.

Student Learning Outcomes
✔  compose and format business documents demonstrating effective writing techniques and utilizing electronic technologies.
✔  follow procedures and guidelines for communicating with people over the telephone, through email, and with other technologies.
✔  analyze the purpose of a business project, select software, and follow procedures to complete the project.
✔  describe the different types of virtual environments.
use the principles of effective time management to prioritize and meet deadlines.
✔  list the skills and work habits necessary for success in a virtual office career.
✔  identify and select job and career opportunities in virtual environments.
✔  determine requirements for setting up a virtual office.

This certificate offers technological skills in preparation for first-time employment, re-entry, or career advancement in a variety of office careers. Program topics include keyboarding/word processing, integrated office applications, organization and supervision of office activities, office procedures, business communications, critical thinking, and report writing.

Student Learning Outcomes
✔  compose and format business documents.
✔  demonstrate effective writing techniques for business documents.
✔  integrate the use of word processing, spreadsheet, database, presentation, and electronic communication software to business tasks.
✔  incorporate technological, communication, and problem-solving skills in the business setting.

This certificate provides the skills needed for entry-level clerical positions in law offices. The course work emphasizes workforce skills including an introduction to the use of terms particular to the legal field.
This Law Office Clerical Assistant certificate is not approved by the American Bar Association and does not prepare students to work as paralegals or legal assistants under California state law.
Typical career opportunities are entry-level clerical positions in a law office. In order to earn an A.A. or a Certificate to become a Legal Assistant/Paralegal, see the Legal Studies Program requirements in the Behavior and Social Sciences Division.

Student Learning Outcomes
✔  demonstrate keyboarding competence in the legal workplace.
✔  solve common office problems using current business technology and software applications.
✔  practice effective communication with law office personnel and clients.
✔  apply appropriate ethical standards to the special situations encountered in a law office.
✔  produce written documents in appropriate formats using typical legal office technology.

This certificate prepares students for entry-level office, computer, and administrative support positions in a variety of industries.
Students who successfully complete this certificate are prepared for entry-level positions in office, computer, and administrative support positions in a variety of industries.

Student Learning Outcomes
✔  demonstrate proficiency in business technology applications.
✔  demonstrate proficiency in business administration skills.
✔  demonstrate proficiency in business communication skills.
✔  apply customer service skills in a business environment and provide a positive customer service experience.

This certificate covers the leadership skills and abilities needed to manage a multicultural workplace, while focusing on the skills needed to most effectively communicate with employees, colleagues, customers, and vendors. Emphasis is placed on how to develop a greater understanding and skill-set from a cross-cultural perspective.

Student Learning Outcomes
✔  adapt to different customer behavior styles.
✔  evaluate verbal and non-verbal cues in appraising a situation.
✔  apply positive communication and listening techniques.
✔  develop strategies for service recovery.
✔  communicate effectively with a diverse customer population.
✔  analyze organization challenges to formulate solutions to improve communication.
✔  describe elements of a sound customer service program.

This certificate provides an introductory overview of the various aspects of marketing, such as target marketing, marketing strategy, advertising, professional selling, retailing, public relations, social media, and customer service. It is intended to meet the needs of employed students who wish to upgrade their marketing skills, as well as those students who are seeking entry-level marketing positions.
Marketing, selling, advertising, public relations, and marketing management positions, for profit and non-profit organizations. Also, enhancing marketing skills for the entrepreneur and small business owner.

Student Learning Outcomes
✔  analyze the philosophy of the marketing concept, and the importance of customer satisfaction.
✔  discover the function and elements of the marketing mix.
✔  incorporate strategies for planning, producing, and selecting the appropriate advertising media, and creating an advertising campaign.
✔  demonstrate professional selling skills, including sales presentations.
✔  evaluate principles of retailing, such as store location, store layout and design, pricing, human resource management, and promotional methods.
✔  compare and contrast various e-marketing tools, such as websites and social media.